Contact Us
Who to contact about what
The contact form handles everyday questions about your Nomini account, bonuses, or game behaviour. Anything involving money, passwords, or identity documents belongs in a different channel. Customer support will ask you to verify who you are through secure methods they control, and they will never need you to send sensitive material through an open form.
Never type your banking details, credit card numbers, or login credentials into the form. The same goes for scans of your passport, driver’s licence, or utility bills. These items travel through channels that are not encrypted for that purpose, and a support agent has no legitimate reason to request them in a plain message box. If someone asks, stop the conversation and contact the operator through their official support portal instead.
Language and response time
Support reads and replies in English and in French, so you can write in either language and expect a clear answer. The team handles requests in the order they arrive, and most questions get a reply without undue delay. Complex cases, like withdrawal disputes or verification checks, naturally take longer because they move through more than one department.
If gambling stops being fun
This form is not the right place for a reader who is struggling with gambling habits. If playing no longer feels like entertainment, or if money worries are creeping in, the responsible-gambling tools inside your Nomini account are the first stop. Deposit limits, session reminders, and self-exclusion options are available directly from the player dashboard, and they take effect without you having to explain yourself to anyone.
For outside help, reach out to a recognised problem-gambling support organisation in your province. These services are confidential, free, and staffed by people who understand what you are going through. The contact form here cannot offer that kind of support, and it is not designed to redirect urgent requests, so do not wait on a reply when you need help right away.
Keep the form for account questions and practical matters. For everything heavier, use the tools and services that exist specifically for that purpose.